At Ciora Cafe, customer satisfaction is important to us. This Return and Refund Policy outlines the terms under which returns, cancellations, and refunds are handled.
1. Food & Beverage Orders
All food and beverage items purchased at our café or ordered for dine-in or takeaway are non-returnable and non-refundable once prepared or served.
This policy is in place due to the perishable nature of food items and hygiene standards.
2. Order Issues
If you receive an incorrect order, incomplete order, or experience a quality issue, please inform our staff immediately at the café or contact us within a reasonable time.
We will review the issue and may offer:
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A replacement item, or
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A suitable resolution at our discretion
3. Online Payments & Reservations
In case of advance payments made for table reservations, events, or special bookings:
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Cancellations must be requested in advance
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Refund eligibility depends on the booking type and cancellation timing
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Approved refunds will be processed to the original payment method
Processing time may take 5–10 business days, depending on your payment provider.
4. No Refund Situations
Refunds will not be provided in the following cases:
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Change of mind after order preparation
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Delay caused due to peak hours or external factors
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Partial consumption of food or beverages
5. Refund Method
All approved refunds will be credited back to the original payment method used at the time of purchase. Cash refunds are not provided unless required by law.
6. Policy Updates
Ciora Cafe reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective once posted on this page.